Refund Policy

The last update of this Refund Policy is 6 April 2024.

Refunds for SpyPhone Software purchasing shall be regulated by this Refund Policy.

PLEASE READ CAREFULLY BEFORE PLACING YOUR ORDER AS IT DETERMINES YOUR RIGHTS WITH REGARD TO YOUR PURCHASES, INCLUDING ESSENTIAL RESTRICTIONS AND EXCLUSIONS.

General

In case you have technical issues with the Software, which cannot be fixed by SpyPhone Customer Support Center, you may be eligible for a full refund in accordance with Refund Policy outlined below. However, we are convinced that most of claims for refund may be avoided if you accept professional help from our Customer Support Center. To contact the Customer Support Center please write to [email protected]

Refund Conditions

Subject to the applicable law and to this Refund Policy conditions, you may be eligible to receive a full refund within 14 days following the day of your purchase as long as refund reasons do not contradict the Refund Policy conditions outlined below.

No refund will be issued after 14 days have elapsed since the purchase date.

The claim for refund may apply only to the primary (first) SpyPhone subscription.

If you purchased additional subscription/s in another order, no refund will be issued. Your refund may be issued only once. If you buy another SpyPhone subscription at a later time, it will not be subject to the same refund request.

No refund will be issued in case the user has lost its private encryption key, which has resulted in loss of data, temporary loss of access to the user’s control panel or any other inconveniences for the user.

No refund will be issued in case a user refuses to re-install or re-link SpyPhone Software in the event of the performed upgrade of the operating system on the target device.

No refund will be issued in case a user’s target device is not in compliance with the SpyPhone Compatibility Policy.

No refund will be issued in case the target device has lost connection with SpyPhone subscription due to the absence of Internet access, factory reset or update to the latest operating system version.

No refund can be issued to a user in case the reasons for a refund are completely beyond SpyPhone’s control. They include, but are not limited to:

• a target phone is not owned by a user or target phone is not used by your child or ward;
• a target phone does not have Internet access (no money left on the target phone account, temporary service interruption, roaming-related problem, etc.);
• the carrier operator is changed by a target phone user that leads to the loss of Internet connectivity and consequently improper functioning of SpyPhone Software;
• update of operating system of a target phone;
• a target phone was reset to original factory settings;
• a user does not follow the installation guidelines of our customer support team via email;
• a user does not accept technical assistance;
• a user does not have physical access to a target phone or has forgotten the password to unlock it;
• a user did not receive the data that had been saved on a target phone before SpyPhone was installed on it;
• a target device runs unsupported operating system. The following operating systems are NOT supported: Symbian Belle, Windows Phone, Windows Mobile, BlackBerry 10 or Bada.
• a user intended to use SpyPhone on more than one target device after purchasing one subscription plan, unless the userhas bought a subscription that allows to use SpyPhone simultaneously on several target devices;
• personal reasons (I’ve changed my mind, I’ve made a purchase by mistake, Software was not used, etc.);
• SpyPhone Software was unlinked or damaged by anti-virus software, target device’s owner or other services.
• a user does not have iCloud credentials for a target device or they are not up-to-date;
• iCloud backup cannot be activated to a target device by a user, even though it is technically possible;
• a target device does not have daily WI-FI connection;
• a target iOS or Android device does not have enough space in iCloud/Google cloud for saving backups and a user is not able to increase it;
• a user did not receive the data that had been saved to iCloud account before SpyPhone Software installation.
• 2-factor/2-step verification is enabled on a target device and a user is either unable or does not want to disable it.

Refund procedure

You are required to send your refund request to SpyPhone Billing Department at https://spyphone.cc/refund. We do not accept refund requests made via Live Chat or by telephone. The refund decision shall be made as soon as possible. In case of the refund issuance please note that per each transaction 9% will be deducted from the refunded amount to cover fees charged by banks and payment processing companies.

Chargeback

In the event of a chargeback by a credit card company (or similar action by another payment provider allowed by us) in connection with your purchase of any subscription plan(s), you agree that we may suspend access to any and all accounts you have with us. Account reactivation is processed at our discretion and only after our receipt of the unpaid purchase(s).

Fees, incurred as the result of chargebacks or other payment disputes brought by you, your bank, or a Payment Provider, and disputes that require accounting or legal services shall be covered by you. Our reinstatement fee is currently set at $45 (US Dollars).